Shell at 4801 Peck Road, El Monte, California.

Went to get gas here using my rewards points. Unfortunately, the pump would not take my card so I had to see the cashier. "Cashier" refused to take any rewards points. He claimed that the points were expired (when they clearly were still valid). He then went ahead to say that the gas station was not participating in any points programs (but the actual pump has points redemption option available).

The "cashier" of this shell station is very unwilling to be of any assistance. He will outright lie for whatever reason to not be of service. This shell station has been around for years, and I have rarely seen any customers. I don't know how this place is still running as the prices are always higher than the 76 gas station across the street AND the customer service here is terrible.

I would not recommend to use this shell station. First off, it closes early (5pm). Secondly, customer service here is a PITA. Lastly, it does not accept any rewards points (although Shell website has it listed that it does).

To sum up, go to the 76 station. If you absolutely must use Shell, take the extra ten minutes to go to the Shell station in Arcadia or Rosemead. It just isn't worth it to come here...ever.